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Privacy policy

Last updated on March 7, 2024

Welcome to the ArkProject Website’s privacy policy. This Privacy Policy explains how personal data relating to you is collected and used by Screenshot Labs (“Screenshot Labs,” “we,” “our,” “ours,” and “us”), a French corporation established at 7 place de l'Hotel de Ville, 93600 Aulnay-sous-bois, FRANCE.

This Privacy Policy applies to personal data we collect when you use the website operated by us and located at (the “ArkProject Website”) or when you otherwise interact with the services or tools we provide. At ArkProject, we are committed to protecting and respecting your privacy.

1. Personal Data We Collect

When you use the ArkProject Website, we collect the following personal data:

  • Personal Information: This includes your full name, company name, and email address. This information may be collected by our contact form or when you sign in on the ArkProject Website, either through your email address, or via Google OAuth or GitHub OAuth that you allow to communicate such information with us.

  • Information Collected by Cookies and Other Tracking Technologies when you use the ArkProject Website: We may use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our services and your experience, see which areas and features of our services are popular and count visits. Web beacons are electronic images that may be used in our services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information which cookies are used and how to disable them, please see section 3. “Data Recipients and processors” and section 6 “Your Rights” below. When you access or use the ArkProject Website, we may automatically collect information about you, including:

    • Log Information: We may collect log information about your use of the ArkProject Website, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the ArkProject Website.

    • Device Information: We may collect information about the computer or mobile device you use to access the ArkProject Website, including the hardware model, operating system and version, unique device identifiers and mobile network information.

2. How We Use Your Personal Data

We use your information for the following purposes:

  • To provide, maintain, and improve our services and customer support.
  • Send you technical notices, updates, security alerts and administrative messages;
  • Respond to your comments, questions and requests;
  • Communicate with you about products, services, offers and events offered by Screenshot Labs related to the Ark Project, and provide updates, news and information about our services we think will be of interest to you;
  • Improve and personalize the ArkProject Website;
  • Monitor and analyze trends, usage and activities in connection with our services;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Screenshot Labs and others; and
  • Carry out any other purpose described to you at the time the information was collected.

These uses are either based on the performance of our agreement with you or on our legitimate interest to process your personal data for the above purposes.

3. Data Recipients, processors and cookies

We may use or share personal data about you as follows or as otherwise described in this Privacy Policy:
  • With consultants and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Between and among Screenshot Labs and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
  • With your consent or at your direction.

Our website uses cookies. Some cookies which are used for the sole purpose of enabling or facilitating use of the website or which are strictly necessary for the provision of an online communication service at the express request of the user (such as cookies intended for authentication to a service or to store the contents of a shopping cart), are deemed “essential” and cannot be refused. You can however accept or refuse non-essential cookies or tracking technologies which are implemented by the following third parties that act as our processors:

  • Mixpanel: Our website utilizes Mixpanel, a web analytics service provided by Mixpanel Inc. Mixpanel uses cookies and other tracking technologies to help us understand how users engage with our website by reporting on their interactions and usage patterns. Mixpanel collects data about your use of our site, such as:
    • How you interact with our website, including the pages you visit and the links you click on.
    • Information about the device and browser you use to access our site, including type, settings, and unique identifiers.
    • Actions you take within our application, including the features you use and the time spent on our application.
  • Hotjar: Our website uses Hotjar, an analysis and feedback tool provided by Hotjar Ltd, which helps us to understand how our website's users use it (e.g., how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. Thisincludes:
    • Device-specific data, such as device type, screen size, country of access, and browser information.
    • Log data such as referring domain, pages visited, geographic location, preferred language used to display our website, and the date and time of access.
    • User interactions like mouse events (movements, location, and clicks) and keypresses.
  • Intercom: Our website uses Intercom, a customer communication platform provided by Intercom, Inc. Intercom, which enables us to engage with our users directly through chat and messaging services, as well as to understand user interactions with our service for support, feedback, and improvement purposes. Intercom collects data on our behalf both when you interact with our customer support services and automatically through cookies as you use our site. This data includes: includes:
    • Personal identification information, such as name and email address, when you provide it to us for communication or support purposes.
    • Behavioral data related to your use of our website, like the pages you visit, the time spent on those pages, and the actions you take within our application.
    • Technical information about the device and browser you use, including type, settings, unique identifiers, and IP address.

We do not sell or share your personal information with third parties for their marketing purposes without your explicit consent.

4. Data Security

We are committed to protecting your personal information and have implemented appropriate security measures to protect your information from unauthorized access, use, or disclosure.

5. International transfers

You are informed that your personal information may be hosted in the US by our processors. Transfers of personal data from the European Union to the US are covered by the Data Privacy Framework and the European Commission's adequacy decision or by the Standard Contractual Clauses. For more information regarding the transfers of personal information, you can email us at :

6. Your rights

Under the terms of the regulations, you may exercise the rights detailed below at any time:
  • Right of access: you may obtain information on the nature, origin and use of your personal data. If your personal data is transmitted to third parties, you may also obtain information concerning the identity or categories of recipients;
  • Right of rectification: you may request that inaccurate or incomplete personal data be rectified or completed;
  • Right to erasure: you may request the erasure of your personal data, in particular if the personal data is no longer required for the purposes of processing, except in the cases provided for by the regulations;
  • Right to limit processing: you may request that your personal data be made temporarily inaccessible in order to limit their future processing in the situations provided for by the applicable regulations;
  • Right to object: you may object to certain processing of your personal data on grounds relating to your particular situation unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. You may also object to the processing of your personal data at any time and without giving any reason for commercial prospecting purposes.
  • Right to portability: in applicable cases, you may request to receive communication of the personal data that you have provided to us, in a structured and commonly used computer format.
  • Right to communicate instructions regarding the fate of your personal data in the event of your death.

You may exercise these rights by writing by email to : You may also make a complaint to your supervisory authority in the event that you consider that the processing of personal data does not comply with the applicable regulations.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party cookies used in connection with the ArkProject Website. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the ArkProject Website.

Promotional Communications. You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

7. Retention

We will only store your personal information as long as necessary for the purposes specified in 2. Above.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated policy will be posted on this page with a new "Last Updated" date.

9. Contact Us

If you have any questions about this privacy policy, please contact us at